Refund policy
We have a 14-day return policy, which means you have 14 days after receipt of the goods to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached and in the original packaging. You will also need the receipt or proof of purchase.
If your return is accepted, we will provide you with a return label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
Damage and Problems
Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged, or if you have received the wrong item, so we can evaluate and resolve the issue.
Exceptions / non-returnable items
Certain items cannot be returned, e.g. B. Perishable goods (e.g. groceries, flowers, or plants), custom-made goods (e.g. special orders or personalized items), and personal care items (e.g. beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch with us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns for clearance items or gift cards.
Exchanges
The quickest way to ensure you get what you need is to return the item you already have. Once the return has been accepted, make a separate purchase for the new item.
14-day cooling-off period in the European Union
If the goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days without giving a reason. As described above, your item must be in the same condition that you received it: unworn or unused, with tags attached and in the original packaging. You will also need the receipt or proof of purchase.
Refund
We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If this is the case, the refund will be automatically sent to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return.
We have a 14-day return policy, which means you have 14 days after receipt of the goods to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached and in the original packaging. You will also need the receipt or proof of purchase.
If your return is accepted, we will provide you with a return label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
Damage and Problems
Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged, or if you have received the wrong item, so we can evaluate and resolve the issue.
Exceptions / non-returnable items
Certain items cannot be returned, e.g. B. Perishable goods (e.g. groceries, flowers, or plants), custom-made goods (e.g. special orders or personalized items), and personal care items (e.g. beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch with us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns for clearance items or gift cards.
Exchanges
The quickest way to ensure you get what you need is to return the item you already have. Once the return has been accepted, make a separate purchase for the new item.
14-day cooling-off period in the European Union
If the goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days without giving a reason. As described above, your item must be in the same condition that you received it: unworn or unused, with tags attached and in the original packaging. You will also need the receipt or proof of purchase.
Refund
We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If this is the case, the refund will be automatically sent to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return.